Terms and Conditions Statement
As inventory levels are available all orders shall be shipped within 2 or 3 days, orders 100 or more may take up to two or three weeks before shipment. International orders ship time shall take upwards to 4 weeks due to credit card processing and clearance. Our ear candles are carefully made and quality is what we strive for prior to shipping since the process that goes into making ear candles is not a certainty there are often problems with developing a superior ear candle can create inventory shortages from time to time. In addition, a handcrafted product has to be inspected for problems and imperfections. Also note: maintenance and equipment repair down periods, holidays and seasonal material disruptions may have an effect on your shipment date. Due to the nature of our product please order well in advance.
All orders shipped within the USA will be shipped by USPS Priority Mail – no exceptions. International orders will be shipped by USPS 1st Class or Priority Mail which ever is available. AJS Candles, Inc. DBA, AJS Naturals is not responsible for orders lost by the mail carrier and is not liable for any financial cost as a result of packages lost during transit by the mail carrier. If you would like the package to be insured please email your request and amount of coverage. The cost of this coverage shall be accessed upon your order and charged to your credit card, non-refundable.
We accept major credit cards, Master Card, Visa, Discover, and, American Express as well as checks by check. If order by check please indicate your order specifications and shipping instructions. Orders placed by check – no matter the quantity shall require time for check processing and clearance. COD’s are not an option for ordering.
All checks or money orders must be made payable to and mailed too:
AJS Candles, Inc.
155 George Wheeler Road
Alma, Georgia 31510
To be eligible for a refund if not pleased with our product please return the un-opened package or un-used portion of ear candles within 12 days from the receipt of your package. If 2 or more ear candles of the original order have been used no refund will be issued, in addition; all returned ear candles must be returned undamaged. If returned poorly packaged, heat exposure, moisture damage and or otherwise un-usable; the refund will be denied. Shipping cost shall not be refundable. A restock fee of 10% of the total order less shipping if applicable will be accessed on all returned orders no matter the reason for return.
All orders are final and shall be subject to the above return policy.